Location: Limassol (hybrid) Nina Technologies is a start-up that provides an online, intelligent ordering system to hotels, restaurants, cafes, offices and other clients. By using Nina, our clients can reduce customer waiting times while increasing waitstaff productivity. We currently have 6 different Nina packages operating and are signing up new clients every week.
We are seeking a Customer Support Manager to join our team and assist us in maintaining our daily operations. The ideal candidate will be responsible for data entry, CRM management, and customer service, including onboarding new customers. You will be responsible for ensuring that customer requests are handled effectively and efficiently, and that data is accurately entered into our system. Key Responsibilities:
Learn how to set up and manage the client interface of the Nina Ordering System.
Support customers via Zoom or telephone in setting up their menus and accounts.
Troubleshooting and handing customer support requests.
Respond to customer requests in a timely and professional manner via email, Zoom and telephone.
Utilize our CRM system to maintain customer data and generate reports.
Communicate our service offerings to clients and identify opportunities to grow sales.
Collaborate with marketing and sales teams to develop effective campaigns and sales strategies.
Monitor social media channels to identify and address customer inquiries.
Assist with general administrative tasks as needed.
We attend several trade fairs, exhibitions and conferences each year and would welcome your participation.
Qualifications:
Bachelor's degree or diploma in Business Administration, Marketing, Communications, or a related field
Proficiency with Microsoft Office Suite
Excellent communication and customer service skills
Fluency in both English and Greek is preferred
Experience in one or more of the following is a plus: data entry, administration, working with CRM system
Strong attention to detail
Ability to work effectively as part of a team
Strong organizational and time management skills
Previous experience in hospitality sector is an advantage
This is a hybrid position, with the ability to work both remotely and onsite as needed. We offer a competitive salary and benefits package, and the opportunity to work with a dynamic and growing team. If you are passionate about providing excellent customer service and have experience in account management, we would love to hear from you. We are committed to providing equal employment opportunities to all. We welcome applicants from all walks of life and encourage anyone who meets the qualifications outlined in this job post to apply.
Please submit your CV and a short cover letter in English and Greek to Pampos by email to hello@nina.guru. You can find out more about our company, clients and corporate culture at www.nina.guru.
Comments